Privacy, Legal, Terms and Conditions.
Privacy Policy
We respect your privacy and are committed to protecting your data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with websites, apps, and services provided within our portfolio of properties. We encourage you to read this statement carefully to understand our practices regarding your personal information.
LUX Bali Development ("we", "us", or "our") is responsible for processing your personal data in accordance with this Privacy Policy.
1. Data Controllers
2. Information and Consent
3. Scope of this Privacy Policy
4. How We Collect Your Personal Data
5. Purposes for Which We Collect Data
6. The Data We Collect About You
7. Sharing of Personal Data
8. International Transfers
9. Data Retention
10. Your Rights
11. Direct Marketing
12. Contact Us
13. Data Security
14. Liability
15. Changes to This Privacy Policy
Data Controllers
The purposes and means of personal data processing set in this Privacy Policy are determined by:
LUX Bali Development, with a registered address in Bali, Indonesia.
Information and Consent
By accepting this Privacy Policy, you give your free, informed, specific, and unequivocal consent for the processing of personal data provided through this website (the "Website") to be processed by LUX Bali Development as the data controller.
Please read this Privacy Policy, which has been drafted in a clear and simple manner to facilitate its understanding, freely and voluntarily determining whether you wish to provide your personal data.
Scope of This Privacy Policy
This Privacy Policy applies to the personal information we collect through:
Online services: Websites owned or controlled by us, web and mobile applications, social media pages, HTML-formatted email messages, Wi-Fi connectivity, and other digital channels.
Offline interactions: When you visit or stay as a guest at one of our properties, attend events and activities hosted by us, reach out to our call centre, or through other offline interactions.
Collectively, we refer to the above as our "Services."
How We Collect Your Personal Data
We use different methods to collect data:
Direct interactions: You may provide us with personal data by filling in forms or corresponding with us by post, phone, email, or otherwise. This includes booking accommodations, signing up for newsletters, participating in surveys, contests, or promotional offers.
Automated technologies or interactions: As you interact with our websites, apps, or other pages, we automatically collect technical data about your equipment, browsing actions, and patterns using cookies, web beacons, and similar technologies.
Security Systems: When you visit our properties, information may be collected through closed-circuit television systems, electronic key cards, and other security systems.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources, including business partners, travel agents, and aggregators.
Purposes for Which We Collect Data
We use personal data to provide you with the Services, develop new offerings, and ensure the safety and security of our guests, team members, and properties. Personal data provided through the Website will be processed for the following purposes:
Booking process: Fulfilling and managing booking requests, modifications, and cancellations.
Marketing communications: Sending tailored promotional offers and newsletters if you have subscribed.
Online check-in: Managing check-in processes and personalising your experience.
Loyalty and benefits: Managing loyalty programmes and special offers.
User-generated content: Displaying user-generated content on our websites and marketing materials.
Advertising and retargeting: Engaging in behavioural advertising through platforms such as Facebook and Google.
The Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data, including:
Contact information (email, phone, mailing address)
Payment details (card number, billing information)
Demographic data (age, gender, preferred language)
Reservation and stay details
Preferences and feedback
Information collected through security systems
We do not collect sensitive personal data such as race, ethnicity, religious beliefs, or biometric data.
Sharing of Personal Data
To provide the highest level of service, we may share personal data with:
Our properties: To fulfil and manage reservations.
Strategic business partners: Spa, restaurant, health club, and other partners that enhance your experience.
Service providers: Third parties providing hosting, payment processing, data analysis, customer support, and marketing services.
Public authorities: To comply with legal obligations, fraud prevention, or law enforcement cooperation.
We require all third parties to respect your privacy and process data in compliance with applicable laws.
International Transfers
As an international hospitality company, your data may be transferred to and processed in countries where we operate. When we transfer data outside your jurisdiction, we implement safeguards to ensure its security and compliance with data protection laws.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal, tax, or regulatory requirements.
Your Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data.
Withdraw consent for data processing.
Request data portability.
Object to certain data processing activities.
To exercise your rights, contact us at info@luxbali.com.
Direct Marketing
If you have opted in to receive marketing communications, we may send you promotional emails and offers. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
Data Security
We implement technical and organisational measures to protect personal data against unauthorised access, alteration, or disclosure. However, no data transmission over the internet is entirely secure, and we encourage users to take precautions to protect their information.
Liability
We are not responsible for the practices of third-party websites or services linked to our platforms. We encourage you to review the privacy policies of those third parties before providing any personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and significant updates will be communicated directly to users where required by law.
For any questions or concerns regarding this Privacy Policy, please contact us at info@luxbali.com.
Legal Notice
Last Updated: March 2025
Legal Notice
Introduction
In this Legal Notice for the use of the Website ("Legal Notice"), "LUX Bali Oceanview Resort," "we," "our," or "us" collectively refers to:
(a) LUX Bali Oceanview Resort, a company with its headquarters located in Canggu, Bali, Indonesia.
"You" or "User" means any individual or entity visiting or using our Websites for purposes including but not limited to making a booking at our resort (directly or indirectly, through other means).
LUX Bali Oceanview Resort, its subsidiaries, and related entities provide various accommodation services to visitors worldwide. We operate several websites and apps to take, manage, and accept bookings for accommodations owned, operated, franchised, or managed by us ("Websites"). This Legal Notice applies to the use of the Websites. By using any Website, You agree to be bound by this Legal Notice.
As we operate in multiple jurisdictions, the legal terms that apply to Website use may vary from country to country. If that is the case, we have indicated those changes below.
In addition to this Legal Notice, the use of a Website is governed by all other notices, regulations, and instructions provided to the User by us through any means, which may supplement, complete, and/or modify this Legal Notice.
Website Use
1. Eligibility
Our Websites are intended for use by individuals who are of legal age and can enter into binding contracts as per applicable law. Users must comply with any specific conditions that may apply for determining the legal age or capacity to use the Website and to book accommodations.
By using our Websites, you confirm that you:
(a) Have the legal capacity to use our Websites for their intended purpose and to make reservations for yourself; or
(b) Are legally authorized to make reservations and purchases on behalf of another person.
Where you make a reservation for another person, you remain responsible for ensuring that they have been informed of and have accepted the terms in this Legal Notice.
To the greatest extent permitted by law, you agree to be financially responsible for your activities on our Websites.
2. User Responsibilities
You agree not to use our Websites for any illegal, fraudulent, or unauthorized purposes and will not engage in conduct that disrupts normal Website operations or affects other users.
You also agree and warrant that you will not violate this Legal Notice. Your use of the Websites is your sole and exclusive responsibility, and, to the greatest extent permitted by law, we accept no liability for damages or injury caused to you or third parties from the misuse of our Websites.
Without limiting the foregoing, we reserve the right to refuse access to our Websites to Users who breach these terms or any law, morals, or public order.
Users must not do any of the following regarding the content on the Website (including text, images, sound files, photos, designs, logos, or other intellectual property) without our prior written consent unless explicitly permitted by law:
(a) Reproduce, copy, disseminate, distribute, transform, or modify the Content;
(b) Use the Content for commercial or advertising purposes;
(c) Engage in any action that brings LUX Bali Oceanview Resort into disrepute.
3. Monitoring
You agree that you will not use any device, software, or similar means to interfere with the proper functioning of the Websites. It is prohibited to:
Use the Websites in a manner that may cause damage, interruptions, inefficiencies, or defects.
Transmit, install, or publish any viruses, malicious code, or harmful programs.
Use the Websites against good faith, morality, or public order.
Breach security measures of the Website or its connected networks.
Engage in any form of hacking or other security violations.
We have no obligation to monitor your activities but may review transmissions over the Websites.
4. Content and Accuracy
We strive to provide accurate and up-to-date information regarding accommodations, prices, and availability on our Websites. However, we do not guarantee the accuracy or completeness of the content.
The materials published on the Websites are for reference only, and, to the greatest extent permitted by law, we accept no liability for inaccuracies unless caused intentionally by us or through gross negligence.
We reserve the right to discontinue or modify any or all of our Website services at any time without notice.
5. Disclaimers
The content, services, and materials on the Websites are provided "as is" and "as available" without representations or warranties of any kind. We do not warrant that your use of the Websites will be uninterrupted, timely, or error-free.
Accordingly, we shall not be liable for:
(a) Errors on the Website;
(b) The presence of viruses or harmful components;
(c) Security vulnerabilities;
(d) The performance of the Website’s contents;
(e) Any damages or losses caused to Users.
6. Limitation of Liability
To the extent permitted by law, we shall not be responsible for indirect or consequential damages, including but not limited to loss of revenue, profit, use, or opportunity.
In the event of liability for any damages related to the Website, your sole remedy shall be limited to reimbursement of charges paid by you for services or products.
This does not affect our liability for death or personal injury arising from our gross negligence or any other liability that cannot be excluded by law.
7. Links to Third Parties
We do not control third-party websites linked from our Website and are not responsible for their content. Links are provided for convenience only. If you are aware of any unlawful activity on a linked website, please notify us immediately.
8. Privacy, Data Security, and Confidentiality
We take privacy seriously. Please review our Privacy Policy to understand how we handle your data.
We own all confidential information and trade secrets related to our business and will not disclose them without authorization.
9. Intellectual Property
All content, trademarks, and intellectual property displayed on our Websites are owned or licensed by us. You are not permitted to copy, reproduce, modify, or distribute our content without written consent. Any unauthorized use will be subject to legal action.
10. Updates
We may revise this Legal Notice from time to time. The revised terms will take effect upon publication.
11. Severability
If any part of this Legal Notice is deemed invalid under applicable law, it shall be removed without affecting the remaining terms.
12. No Waiver
Failure to enforce any term in this Legal Notice shall not constitute a waiver.
13. Governing Law and Jurisdiction
This Legal Notice is governed by the laws of Indonesia. Any dispute shall be subject to the exclusive jurisdiction of the courts of Indonesia.
Terms & Conditions
Last Updated: March 2025
TERMS & CONDITIONS
1. Introduction Welcome to the official website of LUX Bali ("Company," "we," "our," or "us"). By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.
2. Property Illustrations & Accuracy All images, renders, floorplans, and measurements provided on this website are for illustrative purposes only. They are intended to give a general idea of the design and layout but may not accurately represent the final product. We reserve the right to make changes to designs, specifications, materials, and features without prior notice.
3. No Offer or Contractual Obligation The content on this website does not constitute an offer, contract, or legally binding obligation. Prices, availability, and other property details are subject to change at our sole discretion. Any purchase or investment in a villa within LUX Bali is subject to a formal agreement signed by all parties involved.
4. Intellectual Property All content, including text, images, graphics, logos, and designs on this website, is the property of LUX Bali and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution of any content from this site is strictly prohibited.
5. Liability Disclaimer LUX Bali makes every effort to ensure the accuracy of the information provided on this website. However, we do not guarantee that all details are up to date, free from errors, or applicable to every visitor’s specific needs. We disclaim any liability for direct or indirect losses resulting from reliance on website content.
6. Third-Party Links This website may contain links to third-party websites for convenience. LUX Bali does not endorse or assume responsibility for the content, security, or practices of external websites. Users accessing such links do so at their own risk.
7. Privacy Policy We respect your privacy and handle personal data in accordance with our Privacy Policy. By using our website, you consent to our collection and use of your information as outlined in our Privacy Policy.
8. Governing Law & Jurisdiction These Terms & Conditions are governed by the laws of Indonesia. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Bali.
9. Updates to Terms & Conditions LUX Bali reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after such changes constitutes acceptance of the revised terms.
For any inquiries, please contact us at info@luxbali.com.